Cancellations & Contact Details



Cancelling an Order


We will honour a cancellation of orders placed providing you email us before it leaves our warehouse.

Returning Merchandise

If you are not happy with your purchase, just return the product within 30 days and we will give you a replacement or full refund.

Your statutory rights are not affected


Important
- In both cases please include the following information:

• Full name and address
• Phone number
• E-mail address
• Original Order Confirmation Number
• Your reason for returning the merchandise
• Use a recorded delivery service or obtain a certificate of posting when you return any parcel

The return address is:
DNAvitamins
8 Parry Close
Horsham
West Sussex
RH13 6RR
England

We reserve the right to charge a restocking fee for costs that we may incur if the package is returned to ourselves because of an incorrect address or a failed collection after a delivery has been attempted.

If you would like any more information on these issues, or have any complaints, please don't hesitate to contact us at returns@dnavitamins.co.uk
Tel +44 (0)1403 276367